Shipping & Delivery

Q: IS SHIPPING FREE?

A: We have 2 Type of Shipping:
    1-Standard Tracked Shipping: Free
    2-VIP Express Tracked Shipping: 29$ (USD)

Q: HOW LONG WILL MY ORDER TAKE TO BE DISPATCHED?

A: We just need no longer than 3 to 5 business days to deal with your order.
Please contact us directly (support@luxury-order.co) for more details

Q: HOW LONG WILL MY ORDER TAKE TO SHIP?

A: For Standard Tracked Shipping. it takes 7-10 working days to above after dispatched
For VIP Express Class Tracked Shipping. iF takes 5-7 working days to arrive after dispatch.
During rush days. please estimate extra 10 business days more than usual

Q: CAN I TRACK MY ORDER?

A: 5 working days after your parcel is shipped. you will receive an email with The courier’s
details and your consignment number, this can be used to track your order
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but
from time to time, there may be a stock discrepancy and we will not be able to fulfill all
your items at the time of purchase. In this instance, we will fulfill the available products to
you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected with the
purchase.
This price will be the final price for the shipping cost to the customer.

3. Returns

    3.1 Return Due To Change Of Mind

Luxuryorder will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in the original packaging, unused and resalable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. ( Luxuryorder ) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

   3.2 Warranty Returns

Luxuryorder will happily honor any valid warranty claims, provided a claim is submitted within 10 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Luxuryorder to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

    4.1 Transit time Internationally

Generally, orders shipped internationally are in transit for 7 – 15 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.

   4.2 Dispatch Time

Orders are usually dispatched within 3 to 5 business days of payment of an order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

   4.3 Change Of Delivery Address

For a change of delivery address request, we can change the address at any time before the order has been dispatched.

   4.4 P.O. Box Shipping

Luxuryorder will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

    4.6 Military Address Shipping

We can ship to military addresses using USPS. We are unable to offer this service using courier services.

   4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

    7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

   7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Luxuryorder encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Luxuryorder at the customer’s expense, and the customer will receive a refund for the value of goods paid once we receive the item, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance: 

Parcels are insured for loss and damage up to the value as stated by the courier.

    9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

    9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please submit an inquiry at contact@Luxury-order.co