-We are happy to accept returns and refunds on items that are in original condition, within 14 days of receiving your order.
-Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.
-Please take a picture of the item that you want to return with the original label that we shipped it with and send it to us through Instagram, WhatsApp, or Email.
-We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.
-Returns or exchanges can be made if the product is not as described on our website, if it is damaged, or if you received the wrong item, you can send them back for free and get a full refund.
-If you would like to change your item for a different color or size, please return your unwanted item and place a new order, in this case, the return fee will be on you, and you will be fully refunded.
-Returns take several days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 workdays. We will keep in touch with you along the way and send you an email once it’s all done
CANCELLATION OF AN ORDER:
-If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
CHANGE OF OPINION:
-You have 14 days after receipt of your product to return the product to us. Please reach out to us at firstname.lastname@example.org and we will send you a return address. please keep in mind that we only accept returns for products that are not used and need to be in their original packaging.
DAMAGED ON ARRIVAL:
-If your product arrived damaged, please take photos and videos and send them to our support service and we will get back to you within the next 24 hours with a decision.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
-You have 14 days after the arrival of your product to report any problem with your product if the product does not work during this period or is defective. you can return it to us at your expense and we will refund the amount.
-If you wish to exchange your product. you have 14 days after receiving it to do so. Please keep in mind that to exchange your product it must be unused and in its original packaging You will return it to our address at your expense for the exchanged item. Contact us at email@example.com To better assist you through the process.
-If you received the wrong item, you have 14 days to return it at your expense and we will refund you for the total amount including the returning shipping fee. Contact us at firstname.lastname@example.org and we will guide you through the process