Please read carefully the refund policy. If you have any further questions please do not hesitate to reach outto us at contact@luxury-order.co

If your refund is accepted, we will refund the price you paid for your item back to your original payment method.

THE PRODUCT NEVER ARRIVED:

-Our estimate of the shipping time is between 7-10 days not counting the preparation and shipping of the products which is between 3 to 5 days. So please if your products have not arrived within 15 days, please give it an extra 10 days as there are some situations we cannot control such as weather, mail delays, and customs. If your products have not arrived after 25 days, contact us and we will give you your money back.

CANCELLATION OF AN ORDER:

-If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

DAMAGED ON ARRIVAL:

-If your product arrived damaged, please take photos and videos and send them to our support service and we will get back to you within the next 24 hours with a decision.

CHANGE OF OPINION: 

-You have 14 days after receipt of your product to return the product to us. Please reach out to us at support@luxury-order.co and we will send you a return address. please keep in mind that we only accept returns for products that are not used and need to be in their original packaging

DEFECTIVE OR BROKEN MANUFACTURER AFTER USE: 

-You have 14 days after the arrival of your product to report any problem with your product if the product does not work during this period or is defective. you can return it to us at your expense and we will refund the amount.